Customer Success Manager New San Francisco, California, United States
Company: Tbwa Chiat/Day Inc
Location: San Francisco
Posted on: November 15, 2024
Job Description:
About Checkr Checkr builds people infrastructure for the future
of work. We've designed a faster-and fairer-way to screen job
seekers. Established in 2014, Checkr puts modern technology powered
by machine learning in the hands of hiring teams, helping to hire
great new people with an experience that's fast, smooth, and safe.
Checkr has over 100,000 customers including DoorDash, Coinbase,
Lyft, Instacart, and Airtable.A career at Checkr means
collaborating with brilliant minds, disrupting an industry, and
opening channels of employment to often overlooked candidates.
Checkr is recognized on Forbes Cloud 100 2024 List and is a Y
Combinator 2024 Breakthrough Company.About the team/roleAs a
Customer Success Manager you will be responsible for driving
customer retention and growth by ensuring that your customers are
engaged and leveraging the full value of the Checkr solution. You
will work alongside an elite team of Customer Success Managers that
succeeds through collaboration, grit, and constant improvement.The
Customer Success team is proactive, intuitive, and dynamic. We work
with different profiles and a broad range of customers who are in
different phases of the customer lifecycle. Informed and organized,
the Customer Success team works to drive maximum value between all
Checkr and Customer relationships.What you'll do
- Support a wide range of tactical account responsibilities
including but not limited to issue tracking/follow up, data and
trend analysis, meeting coordination and management, and business
review preparation.
- Develop a comprehensive understanding of their respective
clients to contribute to planned and strategic initiatives.
- Collaborate with Account Management to drive successful
renewals and contribute to ongoing initiatives aimed at
continuously improving our approach to efficiently and effectively
secure our customers' success, ensuring they receive maximum value
from Checkr product offerings.
- Be the voice of the customer and partner with cross-functional
teams to provide visibility on customer issues and feedback across
internal Checkr teams.
- Oversee multiple customer projects throughout the lifecycle
including expansions, implementations, integrations, and
enhancements.What you bring
- 1+ years of client-facing customer success/customer service
experience.
- General knowledge of software applications i.e. Salesforce,
Google Apps, etc.
- Strong customer focus, you care about your customers and view
their success as your own.
- Excellent written and verbal communication skills - able to
simplify complex topics in a friendly and approachable manner.
- Acute attention to detail to track high-volume tactical program
elements across multiple customers.
- Flexible and able to juggle and complete multiple priorities
and projects (internally and externally) in a fast-paced
environment.
- Learn quickly and are excited to take on challenging new
projects.
- Enjoy planning, executing, iterating, winning, and celebrating
our individual and collective success.
- Experience in the SaaS or Human Resources space is a plus.What
you'll get
- A fast-paced and collaborative environment.
- Learning and development allowance.
- Competitive compensation and opportunity for advancement.
- 100% medical, dental, and vision coverage.
- Up to $25K reimbursement for fertility, adoption, and parental
planning services.
- Flexible PTO policy.
- Monthly wellness stipend, home office stipend.At Checkr, we
believe a hybrid work environment strengthens collaboration, drives
innovation, and encourages connection. Our hub locations are
Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are
expected to work from the office 2 to 3 days a week. In-office
perks are provided, such as lunch four times a week, a commuter
stipend, and an abundance of snacks and beverages.One of Checkr's
core values is Transparency. To live by that value, we've made the
decision to disclose salary ranges in all of our job postings. We
use geographic cost of labor as an input to develop ranges for our
roles and as such, each location where we hire may have a different
range. If this role is remote, we have listed the top to the bottom
of the possible range, but we will specify the target range for an
exact location when you are selected for a recruiting discussion.
For more information on our compensation philosophy, see our
website.The on-target earnings range for this role is $102,434 to
$138,587 in San Francisco, CA.Equal Employment Opportunities at
CheckrCheckr is committed to hiring talented and qualified
individuals with diverse backgrounds for all of its tech, non-tech,
and leadership roles. Checkr believes that the gathering and
celebration of unique backgrounds, qualities, and cultures enriches
the workplace.Checkr also welcomes the opportunity to consider
qualified applicants with prior arrest or conviction records.
Checkr's commitment to diversity extends to hiring talented
individuals in spite of a prior criminal history in accordance with
local, state, and/or federal laws, including San Francisco's Fair
Chance Ordinance.Apply for this job* indicates a required field
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Keywords: Tbwa Chiat/Day Inc, Vallejo , Customer Success Manager New San Francisco, California, United States, Executive , San Francisco, California
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