Shift Lead
Company: SusieCakes
Location: San Francisco
Posted on: October 30, 2024
Job Description:
Thank you for your interest in SusieCakes!SusieCakes is looking
for a Shift Leader for our Laurel Village location! We offer a
great base pay, select benefits, and growth potential within our
company. Apply today and complete your application to kick start
the interview process!Pay range $21-23/HR + tips ($2-3/HR)PLEASE
NOTE: Candidates for this position must have weekend availability
from Friday-Sunday.BENEFITS & PERKS:
- Free non-slip shoes (annually!)
- Birthday month PTO with complimentary cake
- Company holidays off (Thanksgiving, December 25th-27th, and New
Year's Day)
- Referral Program
- Pet rescue reimbursement and pet insurance
- Flexible return to work schedule for maternity leaveOur
bakeries are lively and bustling with genuinely friendly people who
have the "hospitality gene." They understand the importance of what
they do every day and are empowered to make days better. Their
connections to our guests and to each other are what separates
SusieCakes from other bakeries.The guest service team leader will
be responsible for the overall guest experience when on duty. They
will maintain service quality standards by ensuring the team
members are delivering premium guest service and treating each
guest as a VIP.RESPONSIBILITIES:
- Ensure positive guest and team member experience by responding
to and addressing guests who are dissatisfied with service and/or
product.
- Communicate to the team about product offerings, new company
initiatives, and general updates about the bakery.
- Drive product sales by creating a strong partnership with the
culinary team to ensure the guest experience exceeds
expectations.
- Manage daily communication log, meal breaks, food safety, and
COVID procedures.QUALIFICATIONS:
- Two years of experience in a customer service environment
preferred.
- Previous quick service food handling experience in either the
hospitality or food and beverage industry a plus.
- Excellent verbal and written communication skills.
- Ability to adapt to a flexible schedule according to business
needs.
- Must have reliable transportation.PHYSICAL REQUIREMENTS:
- Frequent walking, kneeling, bending, and reaching
overhead.
- Able to stand for extended periods of time.
- Must be able to lift, move, and carry up to 50
pounds.EDUCATION:
- Associates or Bachelors degree with a focus in Business or
Hospitality preferred.
- High school diploma or GED required.LANGUAGE SKILLS:Must be
able to speak, read, and write English.OTHER:Ability to work
flexible hours, including weekends and holidays, as needed.In
accordance with California law, the expected salary range for this
California position is between $21 and $23 per hour. The actual
compensation will be determined based on experience and other
factors permitted by law.
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Keywords: SusieCakes, Vallejo , Shift Lead, Other , San Francisco, California
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