Customer Technical Support Representative

Company: VirtualVocations
Location: Hayward
Posted on: October 8, 2024

Job Description:

A company is looking for a Customer Technical Support Representative.

Key Responsibilities:

Log and classify all calls and requests for assistance in the call tracking database
Respond to customer inquiries related to technical issues with software and electronic products
Track inquiry resolution progress and proactively update customers on status or resolution

Required Qualifications and Education:

Two-year technical degree or equivalent experience
Call center experience preferred
Basic hardware and software troubleshooting skills
Ability to actively listen and comprehend complex technical issues
Ability to think critically

Keywords: VirtualVocations, Vallejo , Customer Technical Support Representative, IT / Software / Systems , Hayward, California

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